The trial court erred in compelling arbitration as the arbitration agreement was unconscionable. Plaintiff was in foreclosure when he sought an attorney to represent him. A nonlawyer presented plaintiff with the contract written only in English, which plaintiff can’t read. No translation was given to plaintiff. Also, he had to agree in a short time and without access to the arbitration rules that the agreement referenced. That was enough to show substantial procedural unconscionability. The agreement was substantively unconscionable in requiring plaintiff, who is indigent, to pay a $2,000 arbitration fee which the defendant attorney declined to waive or pay himself to assure that arbitration could proceed.