Defendant residential care facility’s arbitration clause was procedurally unconscionable as (i) it was a contract of adhesion, (ii) it incorporated the AAA rules but no copy of them was provided, and (iii) the facility required a patient undergoing an acute psychotic incident, who could not concentrate for more than 10-20 seconds to sign the clause. The clause was substantively unconscionable in that it required the patient to waive almost any claim he could bring against the facility. The unconscionable provisions–including short limitations, limitations on discovery and several other provisions in addition to the release of claims–permeated the arbitration clause, barring severance.