For purposes of the Unruh Act, Civ. Code 51(f), incorporating the federal ADA, service animals means only dogs and only dogs that have already been trained to do work or perform tasks for a disabled person, not dogs still in training to do so. Under the Disabled Persons Act, Civ. Code 54, 54.1, service dogs must be accommodated when present for the purpose of training the dogs but only if accompanied by the disabled person or someone licensed or otherwise credentialed as experience in training service dogs. Plaintiff’s claim for intentional infliction of emotional distress also failed as defendant had no general policy against accommodating service dogs.