This decision affirms a trial court’s denial of defendant elder care facility’s motion to compel arbitration. The arbitration agreement was procedurally unconscionable because the arbitration clause was buried in a lengthy document about other matters, not presented as a separate agreement or marked in any manner to draw attention to it. Also, the plaintiff was under extreme time pressure to sign quickly to take advantage of a soon-expiring discount that she needed to afford the care she required. The arbitration clause was substantively unconscionable in having a strict confidentiality clause which disadvantaged the residents as they couldn’t easily discover patterns of misconduct by the care facility. Also, the arbitration clause required residents to pay half the arbitration fees that could be far more than residents could reasonably afford.