JustAnswer’s website was insufficient to establish that plaintiff consumers had agreed to arbitrate. JustAnswer’s website provided a link to its terms and conditions but did not require consumers to separately acknowledge that they had read the terms and conditions or agreed to them. Instead, the website treated consumer as having agreed to the terms if they signed up or continued to use the website. This was sign-in wrap which forms a contract only if (1) the website provides reasonably conspicuous notice of the terms to which the consumer will be bound; and (2) the consumer takes some action, such as clicking a button or checking a box, that unambiguously manifests his or her assent to those terms. Here, JustAnswer’s website did not satisfy those standards. Either the terms were not sufficiently conspicuous or the website wasn’t clear enough about what actions by the consumer would be treated as agreement to those terms.