The trial court correctly excluded most of a declaration by Synchrony Bank’s litigation assistant which attempted to show that plaintiff had agreed to the arbitration provision of the bank’s credit card agreement. Though the declaration attached copies of account statements and different versions of the credit card agreement containing the arbitration clause, it did not attach any record showing the revised agreement with the arbitration clause had been mailed to plaintiff, nor did it describe Synchrony’s practices regarding sending revised agreements to cardholders or recording when those agreements were sent. On a motion to compel arbitration, a court must decide on the merits whether an arbitration agreement was entered into. Hence the more relaxed evidentiary standards for oppositions to summary judgment or Anti-SLAPP motions (see Sweetwater Union High School Dist. v. Gilbane Building Co. (2019) 6 Cal.5th 931) don’t apply.