Using the website of the administrator hired by Northrup Grumman to manage its pension plan, plaintiffs submitted requests for the administrator to tell them the monthly pension benefit they would receive if they retired on a certain date. The administrator miscalculated the benefit because it used the requesters’ wages during their second period of employment by Northrup Grumman rather than their wages during their first period of employment as the pension plan required. This decision holds that the administrator and Nortthrup Grumman cannot be held liable for breach of fiduciary duty since computation of benefits according to a formula is a purely ministerial function involving no discretion and hence is not fiduciary in character. However, defendants could be held liable under 29 U.S.C. § 1025(a)(1)(B)(ii) if plaintiffs’ use of the website constituted a written request for a benefit statement. Also, plaintiffs’ state law misrepresentation and negligence claims were not preempted by ERISA, and plaintiffs could proceed on those claims on remand.